Shipping Policy

Effective Date: 1 July 2025
Owner: Awaken Yours – operated by Sandy Tollis
Contact: info@awakenyour.com.au

Shipping Overview

At Awaken Yours, we offer a range of physical wellness and intuitive products. This Shipping Policy explains how we process, pack, and deliver your order.

By placing an order, you agree to the terms outlined below.

Order Processing Times

All orders are processed within 2–5 business days (excluding weekends and public holidays).
You'll receive a confirmation email once your order has been processed and shipped.

🇦🇺 Domestic Shipping (Australia)

We ship Australia-wide via trusted carriers (e.g. Australia Post or Sendle).
Standard delivery: 3–7 business days
Express delivery: 1–3 business days (where available)
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

🌍 International Shipping

We offer international shipping to selected countries.
Delivery times vary by location (typically 7–21 business days).
Customs fees, duties, or taxes (if applicable) are the responsibility of the buyer.
Awaken Your is not liable for any delays due to customs processing.

🚫 Service Interruptions & Delays

While we aim to ship promptly, unforeseen events (natural disasters, courier delays, high-volume periods) may cause delays.
If there’s a significant delay, we will contact you by email.

📬 Shipping Confirmation & Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information (where applicable).
If your package goes missing in transit, please contact us within 10 business days so we can assist you.

💸 Shipping Refunds & Lost Parcels

Shipping fees are non-refundable once an order has shipped.
If your parcel is lost due to courier error, we’ll assist in lodging a claim or offer a store credit or replacement where appropriate.

💡 Incorrect Address Policy

Please ensure your shipping address is accurate at checkout.
Awaken Your is not responsible for parcels lost or delayed due to incorrect or incomplete shipping details provided by the customer.

📞 Contact

If you have questions about your order or shipping status, please reach out:
📩 info@awakenyours.com.au